Your order, step by step
- Choose your pieces and send an order request. No payment is collected by submitting an inquiry.
- Review the itemized quote, fulfillment, timing, customization and attached terms. Request corrections before accepting.
- Approve the quote and arrange the agreed payment. Where enabled, secure checkout is offered from your accepted quote.
- Approve any required personalization proof. Making starts after payment and required approval.
- We contact you about the agreed pickup, delivery or dispatch arrangements.
Pickup, delivery & shipping
Request Calgary pickup, local delivery, Canadian shipping or an international quote. We confirm availability, destination, charges and timing before you commit. Production and transit times are separate.
Returns and cancellations
Eligible standard, non-personalized items may be returned for a change of mind by contacting us within 14 days of receipt. Earrings and personalized work are excluded from change-of-mind returns. Rights for faulty, incorrect or undelivered goods remain protected.
Cancel before production starts for a full refund of amounts paid. See the full policy for conditions, return postage and refund handling.
Made for your moment
Tell us about personalization and your preferred date before ordering. Your quote confirms what is possible and when. A requested date is not a promise until agreed.