Who is responsible
TUHAMI Studio, Calgary, Alberta, Canada, is responsible for customer information it handles. Contact the Studio Owner, our privacy contact, at [email protected] for questions about our practices, service providers, access, corrections or a complaint.
What we collect
When you inquire or request an order, we collect your name, email or phone number, selected pieces and quantities, message, preferred date, chosen fulfillment method, destination details and optional gift message. Quotes and orders record agreed prices, personalization, policy version, approval date and payment status. A private quote link can reveal the customer name and order details to anyone holding that link. Keep it private. Do not submit card numbers, health information or identity documents through the inquiry form.
Why we use it
We use the information to respond, prepare and fulfill orders, record approvals and payments, provide support, prevent abuse and meet applicable business or legal requirements. Required contact details enable a reply. Inquiry consent does not subscribe you to marketing. We do not sell customer information or treat your order as consent to publish personalized work.
Service providers and processing locations
Our site uses OpenAI Sites and Cloudflare for hosting, website delivery, security and order storage. Resend delivers transactional emails, and Google Gmail handles studio correspondence. Resend stores message content and delivery records in the United States. Other providers operate international infrastructure, and information may be processed outside Canada, including in the United States, under the laws of the processing jurisdiction. We do not promise Canadian-only data storage. Contact the Studio Owner to request our current provider and processing-location information.
Payments and delivery
If Stripe checkout is enabled, Stripe collects payment details directly under its own privacy terms. We receive payment identifiers, amounts, status and information needed to reconcile the order, rather than full card numbers. Fulfillment providers receive the name, address and contact details reasonably needed to deliver an agreed order. We confirm the actual destination before dispatch.
Cookies and local storage
Your cart and saved pieces use browser local storage. They do not reserve stock or sync across devices and reach the studio when you submit a request. Remove saved items or clear this site’s browser data to reset them. Hosting, sign-in, security challenges and payment services may use necessary cookies or similar technologies for their functions. We have not added advertising pixels or third-party marketing analytics.
Activity counts and security
The storefront counts product views and cart additions by day and product without assigning visitor identifiers in those activity records. It skips these browser counts when it detects Do Not Track or Global Privacy Control. Separate hosting or security services may process technical data such as IP address, browser details and logs. Form rate limits use temporary hashed connection identifiers. We use access controls and reasonable safeguards but do not promise that any system is risk-free.
Retention and requests
We retain information for as long as reasonably needed for inquiries, orders, support, disputes and applicable recordkeeping. Information still needed for those purposes may be retained after a deletion request. We assess access, correction, withdrawal and deletion requests individually, explain applicable limits and respond within applicable legal timeframes. Withdrawal may mean we cannot complete a requested service. We do not promise automatic deletion after an unimplemented fixed period.
Marketing and policy updates
A future promotional mailing list would require a separate optional choice and unsubscribe handling. You can request order help without joining marketing. If our information practices materially change, we will update this policy and seek additional consent where required. The effective date appears above.
Provider privacy information
OpenAI · Cloudflare · Resend · Google · Stripe